Once we receive your timepiece, whether in-store or by post, our workshop begins with a thorough assessment to determine exactly what it requires. Before any work begins, we then provide a detailed estimate, which is completely free of charge and valid for one month.
Next, the service begins with preparing your watch, as we carefully de-case it and inspect every component. From there, we entrust the movement to one of our skilled watchmakers for complete disassembly. Using magnification tools or a microscope, they then meticulously examine each part for wear or defects.
Typically, a standard movement contains around 150 components, while more complex movements may include 250 to 1,000 parts. Throughout the process, we handle every element with the utmost precision and care, ensuring your watch performs flawlessly once the repair or service is complete.
Our cleaning process begins with every component being carefully placed in a Solvex cleaning machine, purpose-built to handle the tiniest watch parts.
Through multiple stages and baths, this process removes all traces of old oils, grease, and debris, ensuring each part is immaculate.
Once cleaned, the movement is reassembled, precisely oiled, and regulated according to the manufacturer’s specifications and recommendations, guaranteeing optimal performance and longevity for your timepiece.
Polishing, or refurbishment, removes light scratches and restores your watch’s finish to manufacturer standards.
To achieve this, we use a combination of specialist techniques and precision machinery, ensuring that every edge and contour remains sharp and true to the original design. As part of a complete service, we include a full refurbishment of your timepiece where required.
However, if refurbishment isn’t necessary, we instead perform an ultrasonic clean to refresh the case components.
Additionally, for deeper dents or more extensive damage, we offer laser filling and complete case restoration, returning your watch to its original shape and density. As a result, pricing for these advanced services depends on the condition and complexity of the timepiece.
The final stage of our service involves thorough testing over several days to evaluate timing, power reserve, and overall functionality.
This crucial step ensures your watch performs optimally under real-world conditions. Using a watch winder, we simulate the movements of everyday wear, providing an accurate assessment of how your timepiece will operate on your wrist.
As the freshly oiled movement settles, slight timing variations can occur. When necessary, we perform a fine regulation after testing to achieve the most precise results, highlighting the importance of this meticulous quality control process.
Once your service is complete, your watch will be returned to you, restored to its original splendour, and accompanied by a 24-month guarantee.
Your timepiece is a masterpiece of precision engineering—built to last, yet even the finest watch requires care to perform at its best.
Regular servicing protects the movement, ensures accurate timekeeping, and helps maintain the value of your watch.
While service intervals vary, most watches benefit from a service every five to ten years, or sooner depending on usage and condition.
